Privacy policy

Privacy Policy

1 Information on the collection of personal data

  • In the following, we inform you about the processing of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behavior. In this way, we would like to inform you about our processing operations and at the same time comply with the legal obligations, in particular from the EU General Data Protection Regulation (DS-GVO).
  • The responsible person according to Art. 4 para. 7 DS-GVO is Caroline Sabine Vega Amm (see our imprint). You can reach our data protection officer at service@5-loops.com or our postal address TrendsByTwins GmbH, Winklerring 3, 85630 Grasbrunn with the addition "the data protection officer".
  • When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicabwill be stored by us in order to answer your questions. We delete the data accruing in this context, if the inquiry is assigned to a contract, after the time limits for the term of the contract, otherwise after the storage is no longer necessary, or restrict the processing if there are legal obligations to retain data.
  • If we use contracted service providers for individual functions of our offer or wish to use your data for advertising purposes, we will always carefully select and monitor these service providers and inform you in detail about the respective processes below. In doing so, we also state the defined criteria for the storage period.

2 Your rights

  • You have the following rights with respect to a data controller regarding personal data concerning you:
    • right to information,
    • right to rectification or deletion,
    • right to restriction of processing,
    • right to object to processing,
    • right to data portability.
  • You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

3 Processing of personal data when visiting our website

During the informational use of the website, i.e. the mere viewing without registration and without you providing us with any other information, we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website to you and to ensure stability and security and must therefore be processed by us. The legal basis is Art. 6 para. 1 p. 1 lit. f DS-GVO:

  • IP address
  • Date and time of the request
  • time zone difference from Greenwich Mean Time (GMT)
  • content of the request (page visited)
  • Access status/HTTP status code
  • amount of data transferred in each case
  • previously visited page
  • Browser
  • Operating system
  • language and version of the browser software.

4 Further functions and offers of our website

  • In addition to the purely informational use of our website, we offer various services that you can use if you are interested and use other usual functions to analyze or market our offers, which are presented in more detail below. For this purpose, you usually have to provide further personal data or we process such further data that we use to perform the respective services. For all data processing purposes described here, the aforementioned data processing principles apply.
  • In some cases, we use external service providers to process your data. These are carefully selected by us, are bound by our instructions and are regularly monitored.
  • Furthermore, we may pass on your personal data to third parties if participation in promotions, competitions, conclusion of contracts or similar services are offered by us together with partners. Depending on the service, your data may also be collected by the partners on their own responsibility. You will receive more detailed information when you provide your data or below in the description of the respective offers.
  • If our service providers or partners are located in a country outside the European Economic Area (EEA), we will inform you about the consequences of this circumstance in the description of the offer.

5 Objection or revocation against the processing of your data

  • If you have given your consent to the processing of your data, you may revoke this consent at any time. Such a revocation affects the permissibility of the processing of your personal data after you have expressed it to us. The permissibility of the processing of your data until the time of your revocation remains unaffected.
  • Insofar as we base the processing of your personal data on the balance of interests, you can object to the processing. This is the case if the processing is not necessary, in particular, for the fulfillment of a contract with you, which is presented by us in each case in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data in the way we have carried out. In the event of your objection, we will review the situation and either discontinue or adjust the data processing or show you our compelling legitimate grounds on the basis of which we will continue the processing.
  • Of course, you can object to the processing of your personal data for purposes of advertising and data analysis at any time. The best way to exercise your advertising objection is to contact us using the contact details provided above.

6 Processing of data from your end devices ("Cookie Policy")

(1) In addition to the above data, we use technical aids for various functions when you use our website, in particular cookies that can be stored on your terminal device. When you call up our website and at any time later, you have the choice of whether you generally permit the setting of cookies or which individual additional functions you would like to select. You can make changes in your browser settings or via our Consent Manager. In the following, we first describe cookies from a technical point of view (2), before going into more detail about your individual choices by describing technically necessary cookies (3) and cookies that you can voluntarily select or deselect (4).

(2) Cookies are text files or information in a database that are stored on your hard drive and assigned to the browser you are using so that certain information can flow to the entity that sets the cookie. Cookies cannot execute programs or transmit viruses to your computer, but are primarily used to make the website faster and more user-friendly. This website uses the following types of cookies, whose functionality and legal basis we will explain below:

  • Transient cookies: Such cookies, especially session cookies, are automatically deleted when the browser is closed or by logging out. They contain a so-called session ID. In this way, various requests from your browser can be assigned to the joint session and your computer can be recognized when you return to our website.
  • Persistent cookies: Such cookies are automatically deleted after a specified duration, which is set differently depending on the cookie. You can view the cookies set and the durations at any time in the settings of your browser and delete the cookies manually.
  • Other technologies: These features do not rely on cookies, but on similar technical mechanisms, such as Flash cookies, HTML objects, or an analysis of your browser settings. The result is likewise that we can use the techniques described below. Again, you can of course consent or object.

(3) Mandatory functions that are technically necessary for displaying the website: The technical structure of the website requires us to use techniques, in particular cookies. Without these techniques, our website cannot be displayed (completely correctly) or the support functions could not be enabled. These are basically transient cookies that are deleted after the end of your website visit, at the latest when you close your browser. You cannot deselect these cookies if you wish to use our website. The individual cookies can be seen in the Consent Manager. The legal basis for this processing is Art. 6 para. 1 p. 1 lit. f DS-GVO.

(4) Optional cookies when you give your consent: We set various cookies only after your consent, which you can select during your first visit to our website via the so-called cookie consent tool. The functions are only activated in the event of your consent and may serve in particular to enable us to analyze and improve visits to our website, to make it easier for you to use it via different browsers or terminal devices, to recognize you on a visit or to serve advertising (possibly also to orient advertising to interests, to measure the effectiveness of ads or to show interest-oriented advertising). The legal basis for this processing is Art. 6 para. 1 p. 1 lit. a DS-GVO. The revocation of your consent is possible at any time without affecting the permissibility of the processing until the revocation.

(5) We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

Duration

_ab

Used in connection with access to admin.

2y

_secure_session_id

Used in connection with navigation through a storefront.

24h

_shopify_country

Used in connection with checkout.

session

_shopify_m

Used for managing customer privacy settings.

1y

_shopify_tm

Used for managing customer privacy settings.

30min

_shopify_tw

Used for managing customer privacy settings.

2w

_storefront_u

Used to facilitate updating customer account information.

1min

_tracking_consent

Tracking preferences.

1y

c

Used in connection with checkout.

1y

cart

Used in connection with shopping cart.

2w

cart_currency

Used in connection with shopping cart.

2w

cart_sig

Used in connection with checkout.

2w

cart_ts

Used in connection with checkout.

2w

cart_ver

Used in connection with shopping cart.

2w

checkout

Used in connection with checkout.

4w

checkout_token

Used in connection with checkout.

1y

dynamic_checkout_shown_on_cart

Used in connection with checkout.

30min

hide_shopify_pay_for_checkout

Used in connection with checkout.

session

keep_alive

Used in connection with buyer localization.

2w

master_device_id

Used in connection with merchant login.

2y

previous_step

Used in connection with checkout.

1y

remember_me

Used in connection with checkout.

1y

secure_customer_sig

Used in connection with customer login.

20y

shopify_pay

Used in connection with checkout.

1y

shopify_pay_redirect

Used in connection with checkout.

30 minutes, 3w or 1y depending on value

storefront_digest

Used in connection with customer login.

2y

tracked_start_checkout

Used in connection with checkout.

1y

checkout_one_experiment

Used in connection with checkout.

session

Reporting and Analytics

Name

Function

Duration

_landing_page

Track landing pages.

2w

_orig_referrer

Track landing pages.

2w

_s

Shopify analytics.

30min

_shopify_d

Shopify analytics.

session

_shopify_s

Shopify analytics.

30min

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

30min

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

30min

_shopify_y

Shopify analytics.

1y

_y

Shopify analytics.

1y

_shopify_evids

Shopify analytics.

session

_shopify_ga

Shopify and Google Analytics.

session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

7 Use of our webshop

  • If you would like to order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we need for the purpose of processing your order. Mandatory information necessary for the processing of contracts is marked separately, other information is voluntary. For payment, you can provide your payment data to our payment service provider or we pass on your payment data to our house bank, whereby these third parties are in each case independently responsible for the payment processing. The legal basis for this is Art. 6 para. 1 p. 1 lit. b DS-GVO.
  • We are obliged by commercial and tax law to store your address, payment and order data for a period of ten years. However, we will restrict processing after three years, i.e. your data will only be used from this point onwards to comply with legal obligations.
  • To prevent unauthorized access by third parties to your personal data, the ordering process is encrypted using TLS technology.